How it works

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How water softeners work

Water softeners protect your home and improve the quality of water by removing mineral deposits found naturally in water.

It’s common for water, particularly in hard water areas, to contain minerals such as magnesium and calcium. These enter the water as it travels through rocks and across the ground before entering our water supply. A common symptom of hard water is the powdery residue you may see in your home, known as limescale.

When water passes through a water softener, a process of ion exchange removes these minerals. This is done using a resin which sits inside the device and collects the minerals. The softener will regularly ‘regenerate’ itself by flushing salt through the resin to clean it. All you need to do is refill the salt – the softener does the rest for you.

Twin cylinder design innovation

The TwinTec twin cylinder design was revolutionary to water softeners when it was introduced by the device’s inventor Harvey Bowden.

By utilising two cylinders, the TwinTec water softener is able to provide you with luxuriously soft water all day, every day. Each cylinder is able to work independently. When the optimal amount of water has passed through a cylinder it regenerates, meaning while one cylinder is regenerating, the other is supplying the home with soft water. Meaning you have a continuous supply of softened water.

This system is pioneered by us, and we have continued to invest both time and money into rigorous testing of the design. We ensure you have the highest standard of water provided to your home, through the most efficient system.

Soft water myth busting

There are quite a few myths swimming around about softened water regarding what you can and can’t do with it. We’ve taken some of these and have the real answers for you.

“You can’t drink softened water”

Softened water is safe to drink, there are only a couple of exceptions. People who are on a low sodium diet, prescribed by a doctor, are not advised to drink it and it is also not advised to mix it with baby feeds. Otherwise, it is perfectly safe.

“Softened water tastes salty”

Contrary to popular belief, softened water doesn’t taste salty, the salt is used to soften the resin inside the water softener and doesn’t enter your mains water supply. It is your incoming water supply that will determine the taste.

“You can’t cook with softened water”

Yes, you can cook with softened water. It is actually thought to improve the taste of some foods. The softened water is free from minerals, which helps ingredients keep their flavour.

“You can’t use softened water in hot drinks”

Softened water will actually significantly improve the taste of your hot water drink. When you use hard water in your tea or coffee it mixes with the calcium present in the water and creates a horrible film that floats on the top. With softened water you won’t get any scum!

It has saved us money on repairs and breakdowns

We have had this softener for many years. It has saved us money on repairs and breakdowns over the time we have used it. Having a shower or bath is lovely, and your skin is left soft and shower/bath products lather beautifully and no marks on the bath. Good service with salt supplies and a knowledgeable helpful lady on the end of the telephone line. I have no hesitation in recommending this product and service.

Made a massive difference

I am so pleased with my Twintec water softener. Our water is extremely hard and the softener has made a massive difference. Most noticeably is the condition of my skin, i am prone to very dry skin and out breaks of eczema and this has completely cleared up. I can’t remember the last time I had any patched of eczema. My hair is sorter and shinier as an added bonus.
Everything now comes out of the dishwasher cleaner, I need less detergent in the washing machine and clothes are cleaner, I need to use less soap and shampoo etc as it all now lathers nicely.

Remarkable reduction in limescale

Since the installation we’ve noticed a remarkable reduction in limescale in all our relevant appliances, the water is softer and generally nicer to use.
We’ve found it necessary to fit a filter to our drinking water supply as advised at the time of fitting the system.
Salt usage is as described by the fitting engineer and after a year I feel I can recommend it. If you have hard water and limescale problems this can probably answer the problem.